Your Virtual Butler

Description

Your Virtual Butler® is a scalable, customizable web-hosted solution for the Shared Workspace and Property Management industries that helps automate their entire business, delivering rich self-service functionality to their clients while providing real-time business intelligence.
Co Working space at our Test Lab, The Rostie Group in Toronto The Short Version Your Virtual Butler® provides unsurpassed web-hosted operational and business support for your shared workspace, complete with a comprehensive suite of self-service functions for your clients. Today’s shared workspace user expects nothing less than instant web-based access to self-service utilities. Just like airlines and hotels empower customers to manage their own travel requirements, Your Virtual Butler® self-service empowers Shared Workspace users to manage their own serviced office and meeting room needs online. This exceptional service also gives your management team a finger on the pulse of business centre operations and sales. The Long Version Your Virtual Butler® has been developed and optimized for the Shared Workspace and Property Management industries using the industry leading Microsoft Dynamics CRM as its foundation. Your Virtual Butler® is operational in business centres around the world and enables your business centres to work seamlessly in multiple languages, currencies, and time zones whether at a single location or across the globe. Your Virtual Butler® understands your Shared Workspace and Property Management needs. We know that customers expect nothing less than exceptional service, accessible around the clock. Our advantage is simple: manage your business efficiently and gain valuable business intelligence by giving your customers the self-sufficiency they demand. Fully Configurable Your Virtual Butler® is fully configurable to meet your business requirements. Included in our package, we configure custom workflows to reflect your specific business practices. We know the Shared Workspace industry and we know that your centre is unique, with its own specifications, practices and requirements. We start out with a robust workflow engine to meet your core needs, and work closely with you to customize the rest. Self-Service Airlines, hotels, car rentals – the travel industry has figured out the high demand of consumers for self-service, payment fulfillment and instant gratification. We understand this too – with Your Virtual Butler®, customers can book their own meeting rooms, reserve equipment and order catering. Anytime, anywhere. Because they can confirm costs before committing, customers can anticipate costs and manage budgets, with no surprises. Our robust search and filter capabilities allow customers to enter their event criteria and select from appropriate choices that will meet their needs. Payment fulfillment during the reservation process ensures a committed booking by the end of the transaction. Web-Hosted Our secure web-based solution means you don’t need to purchase or manage any specialty or dedicated hardware or software. Web access and a browser is all that is required. We manage security, back-ups, maintenance, upgrades and development. Trusted and proven Microsoft-based technology provides a solid foundation for Your Virtual Butler®. Familiar design and interfaces make for easy training and successful user adoption. Your Virtual Butler® integrates seamlessly with Microsoft Outlook and other familiar Microsoft desktop and mobile applications – so, you already know how to use it! Business Intelligence Your Virtual Butler® gives you full visibility of your sale cycle at any given time. Because our self-service functionality allows customers to order services and make payments in a single transaction, you can be assured that you will always have an accurate view of your sales and operations. Not only can management gain valuable business intelligence, administrative staff can anticipate operational requirements, like supplies, equipment, cleaning and maintenance. Customer Service Even with such comprehensive self-service, there will always be a need for your OBC staff to engage directly with your customers. Your customer service reps will have full client histories and transactions at their fingertips, enabling them to answer questions and accurately. Your customers will have full visibility to their own accounts, reducing confusion and ensuring they have the background they need before contacting your staff. We know that Customer Service is paramount for your business – Your Virtual Butler® gives you the tools to surpass expectations! Custom Design We want you to take the credit for offering Your Virtual Butler® to your customers! We create custom interfaces and styles to blend seamlessly with your own branding and website design, so your customers can continue to trust the reputation and image you have worked so hard to build.