Drink & Dial

I had a terrible experience with Drink and Dial over this past weekend. My friends and I called their service after going on a 3 hour brew cruise on Toronto's harbourfront. We thought it would be an easier alternative to cabbing home, and cabbing back to pick up our car from the parking lot the next day. Wrong! I should have known the service would be problematic once the woman requested my credit card information and only afterwards advised me to please be patient in waiting for our ride. She really reinforced the need for us to be patient because it was apparently a really busy time of day (it was 5pm on a Saturday?) and that our driver was currently in North Toronto but we were next in queue. She also advised that we would be receiving a call from the company shortly, to confirm that the driver was on his way. My friends and I ended up waiting in the car for 45 minutes with no call from the company. At this point, it was pouring rain and we were less than thrilled to be sitting in the cold car.